Support — FixFrame: Appliance Fixer
Email: support@keenshift.ai. We reply within 48 hours.
Common questions
What is free? Diagnosing is unlimited and free — there is no daily or monthly cap on how many appliances or codes you look up. Free includes the on-device plate and error-code scan, what the fault means, the fix-it-yourself versus call-a-technician verdict with a cost estimate, the safety note, the full guided symptom flows, the first step of the fix, and a preview slice of the fault library.
What does Pro add? The remaining steps of the ordered fix, the exact replacement part with buy links, the saved repair shelf that keeps your appliances and past diagnoses, the complete fault-code library, and the full per-appliance maintenance schedule.
My appliance shows no error code. Skip the code scan and use the symptom flow instead — pick the appliance type and what it is doing, answer one clarifying question, and FixFrame ranks the likely causes. The symptom flows are free.
FixFrame told me to call a technician. Then call one. The verdict is there to stop you opening something you should not: sealed refrigeration systems, gas connections and mains wiring are technician work regardless of what a video says.
I bought Pro on another device. Open Settings in FixFrame and tap Restore Purchases.
How do I cancel Pro? Open iOS Settings → tap your name at the top → Subscriptions → FixFrame → Cancel.
How do I delete my data? Delete the app from your iPhone. FixFrame stores everything on-device, so local records go with it.